Frequently Asked Questions

For international orders, you’re considered the importer of the goods you purchase. Depending on your country’s rules, you might need to pay customs duties, VAT, GST, or other fees for clearance. These charges aren’t included in the product price or shipping cost, so please check with your local customs if you’re unsure.

All customs fees, if charged, are the responsibility of the recipient. Since these charges are collected by your country’s customs office upon delivery, we’re unfortunately unable to offer refunds for them.

The shipping company has notified us that there have been increased security measures by U.S. Customs, resulting in random inspections of parcels and a requirement for the recipient’s identification.

To comply with this security requirement, VIMVING will send a separate email to the recipient requesting the attachment of identification documents such as a passport or ID card within a specified time frame. The shipping company specifically requires a copy of the recipient’s passport with only the full name and birthday visible, while other details should be masked.

Please note that if this information is not provided, successful delivery of the parcel may not be possible. We understand that this process may be inconvenient, but we greatly appreciate your cooperation.

Q: Why do I have to send a copy? A: Recently, the U.S. and local Customs Authorities have strengthened security checks (DPSS; Denied Parties Security Screen). As a result, there has been an increased number of randomly requested passport copies to verify recipients’ identification and shipping information. The shipment will be released within a few days after the cross-check process.

Q: Are all customers required to submit a copy of their passport/ID card to the courier for deliveries on hold? A: No, the process for clearance of DPSS is randomly selected. However, orders with insufficient shipping information may also be requested to provide copies.

Q: I’m uncomfortable with my personal information being exposed. Does this process pose any personal risk or disadvantage? A: No, ONLY the Full Name and Date of Birth will be forwarded and cross-checked with the copy of your passport/ID card. The passport/ID information is confidential and strictly limited for the purpose of verification. All personal information is discarded immediately after the process. Please ensure that all other details, except for your Full Name and Date of Birth, are concealed, covered, masked, or removed to protect your privacy.

Q: I refuse to send a copy. Please cancel my order. A: We apologize, but if the required information and copy are not forwarded to the local customs and courier within the specified time frame, your parcel may be returned. According to the Shipping Policy, returned or canceled orders due to insufficient shipping information are ineligible for any kind of compensation.

The shipping company has notified us that there have been increased security measures by U.S. Customs, resulting in random inspections of parcels and a requirement for the recipient’s identification.

To comply with this security requirement, VIMVING will send a separate email to the recipient requesting the attachment of identification documents such as a passport or ID card within a specified time frame. The shipping company specifically requires a copy of the recipient’s passport with only the full name and birthday visible, while other details should be masked.

Please note that if this information is not provided, successful delivery of the parcel may not be possible. We understand that this process may be inconvenient, but we greatly appreciate your cooperation.

Q: Why do I have to send a copy? A: Recently, the U.S. and local Customs Authorities have strengthened security checks (DPSS; Denied Parties Security Screen). As a result, there has been an increased number of randomly requested passport copies to verify recipients’ identification and shipping information. The shipment will be released within a few days after the cross-check process.

Q: Are all customers required to submit a copy of their passport/ID card to the courier for deliveries on hold? A: No, the process for clearance of DPSS is randomly selected. However, orders with insufficient shipping information may also be requested to provide copies.

Q: I’m uncomfortable with my personal information being exposed. Does this process pose any personal risk or disadvantage? A: No, ONLY the Full Name and Date of Birth will be forwarded and cross-checked with the copy of your passport/ID card. The passport/ID information is confidential and strictly limited for the purpose of verification. All personal information is discarded immediately after the process. Please ensure that all other details, except for your Full Name and Date of Birth, are concealed, covered, masked, or removed to protect your privacy.

Q: I refuse to send a copy. Please cancel my order. A: We apologize, but if the required information and copy are not forwarded to the local customs and courier within the specified time frame, your parcel may be returned. According to the Shipping Policy, returned or canceled orders due to insufficient shipping information are ineligible for any kind of compensation.

Please reach out to our Customer Service Center by emailing us at info@vimving.com

We will respond to your inquiry with comprehensive information on our wholesale policies and address any specific details you would like to know.

If you haven’t received a response from our team, please check your spam or junk folders.

Each product has its own expiration date indicated, as shelf life may vary depending on the nature of the cosmetic. We guarantee that all products have sufficient time left before expiration. We also strive to distribute items made as recently as possible to ensure the best quality.

Handling time typically takes between 1 to 4 business days, depending on the product and current order volume. We always do our best to prepare and ship your order as quickly as possible.

Delivery usually takes about 10 to 14 days, depending on your location. However, delays may occur if there are public holidays either in Korea or in your country. If customs clearance takes longer than usual, delivery may take over 30 days. In particular, orders to conflict zones may also take longer than 30 days.

If you’ve ordered electronic products, we ship them via DHL Express. (If you order electronics along with other items, they’ll be packed and shipped together.) DHL Express uses a special cargo flight, and in most cases, you’ll receive your order within 7-10 days.

If you wish to exchange or return a product, you’ll need to send it back to us via courier at your own expense. Please make sure the shipping fee is prepaid. If the parcel is sent using cash on delivery (COD), the refund will be processed minus the shipping fee.

For returns or exchanges due to a change of mind, the item must be returned within 7 days in its original and unused condition. Returns will not be accepted if the package has been opened, used, or altered in any way.

Please contact us in advance before sending anything back: info@vimving.com or through the contact board on our website.

Items not eligible for return or exchange: • Items reported after 7 days from delivery • Items with visible signs of use • Items intentionally damaged • Items returned without prior notice or after being denied return approval

If we made a shipping error and sent the wrong item, we will refund or exchange the product without exception.

Can’t find the type or brand of product you’re looking for on our website? No worries—just send us an email with what you need, and we’ll do our best to help.

We’re always listening and doing our best to improve your experience.

Email us anytime at info@vimving.com (Or reach out via the contact board on our website)

You’ll need to create an account to use coupons. When you sign up, you’ll receive a Welcome Coupon. After your first purchase, we’ll send you a Thank You Coupon to show our appreciation. And on special occasions, we also offer Event Coupons for you to enjoy!

You can find your coupons by logging in and visiting the Coupon tab on your My Account page. Just click a coupon and it’ll be automatically applied at the Cart and Checkout pages.

Each coupon can be used once per account, and coupons cannot be combined. Some coupons may require a minimum purchase amount or quantity.

Please note that coupons can’t be refunded for cash, can’t be reissued after expiration, and can’t be transferred to another person.

Please email us at info@vimving.com (You can send an email through the contact board)